Cancellation and Refund Policy
This policy explains cancellation and refund handling for MedKit ERP plans.
1. Subscription Cancellation
You may request cancellation anytime by contacting support from your registered email or account details. Cancellation requests are acknowledged within 2 business days. If cancellation is requested before the next billing date, auto-renewal is stopped for the next cycle.
2. Refund Eligibility
For new subscriptions, refund requests submitted within 7 calendar days of first successful payment are eligible for review. After 7 days, subscription charges are generally non-refundable. Setup or onboarding charges, if applicable, are non-refundable once onboarding work has started.
3. Refund Processing Timeline
If approved, refunds are initiated to the original payment source within 5 business days. After initiation, banks or payment partners may take an additional 5 to 10 business days to reflect the amount.
4. Chargebacks and Disputes
For billing disputes, please contact support before raising a chargeback to enable faster resolution. We target first response within 2 business days and final resolution updates within 7 business days for most standard cases.
5. Contact for Cancellation or Refund
Send requests to support@medkit.care with your registered contact details and payment reference.